Frequently Asked Questions
No. You’ll need to contact Public Assistance, click here for contact information and other resources.
I Need Emergency Assistance For Rent, Can You Help Me?
See Income Limits list.
Do I Qualify To Be On The Program?
Any income BEFORE taxes are taken out.
What Is My Gross Income?
How Do I Apply?
No. Due to COVID restrictions, as of March 15, 2021, we are still not seeing clients in person.
Are You Seeing Clients In Person?
Although we are not open for in-person appointments at this time due to COVID restrictions, you can call (315) 458-7077 during office hours: Monday through Thursday 9 am – 4:45 pm and Friday 8:45 am – 11:45 am.
What Times Are You Open?
How Do I Get An Application?
We can mail an application to you, fax it, or send it by email.
You can leave your paperwork in the drop box outside the office door at 110 Singleton Ave., North Syracuse, NY 13212. It is secure — only our administrator and staff have a key. The USPS does not have access to this box.
Where Can I Drop Off A Completed Application Or Paperwork?
What Is Your
WaitList Time?
We can’t really say, but it could take a few years.
Because of HUD funding and guidelines, we must follow the proper protocol and go by the waitlist.
Why Are You Making Me Wait Years When I Need Help Now?
Office of the Aging
Resources That Offer Financial Help
What Properties
Are In The Village?
As of March 2021, we are still quite behind. You should receive your paperwork within 120 days prior to your actual recertification date.
When Will I Get Paperwork For My Recertification?
We will send out an employment verification form to your employer. (If your employer has changed, let us know your new information.) You will need to sign an Authorization to Release Information form. We can mail, fax, or email the authorization form to you.
My Income Changed, What Do You Need Me To Do?
For persons added to your household, we will need birth certificates, social security cards, and photo ids (where applicable). If someone moves away, please notify us. If someone passes away, we will need their death certificate.
My Household Size Changed, What Do You Need Me To Do?
Birth certificate and social security card.
I Had A Baby, What Do You Need From Me?
It could have increased due to a few factors: income changes, allowance changes (for seniors), Fair Market Rent amounts changed, rent increases, etc.